If a stable and secure digital experience is the bar for modern service providers, then that’s doubly true for Imprivata, the industry leader in single sign-on IT security for healthcare and enterprise organizations. After years of working with a fluctuating group of developers, the company found itself with a bloated, poorly documented, and depreciating Drupal 7 web platform. Finally, a brand refresh gave the service provider the perfect opportunity to reset and start over.
For more than five years, various internal and external developers added their mark to the Imprivata experience. The resulting technical debt combined HTML and WYSIWYG to create a web of low-performing code that was barely manageable by anyone except a few select developers. Tweak one thing here, and something else breaks over there. As part of its rebrand, Imprivata hoped to better serve its global customer base through a series of new international sites—sites that couldn’t afford to carry over the company’s domestic technical debt.
Together with Imprivata’s internal team, we created a platform roadmap and follow-up strategy that positioned the IT experts for long term success while empowering its editorial team to make any on-demand adjustments. With that shared vision in place, we then used Pattern Lab and Drupal’s Layout Builder to translate those previously hard-coded pages into more modular builds.
These Lego-like pieces created a better-optimized system to support a more efficient editorial process. Instead of dedicating hours to minor changes, Imprivata editors can simply drag and drop basic components and rapidly prototype rich content.
“The real benefits here include the fidelity of what we can do and how quickly we can update our website with our own resources, compared to having to go ‘outside’ for most of the work in the past.”